Shipping & Returns
We offer free shipping Australia wide for orders over $150.
All orders under $150 will attract a $10 flat rate shipping fee.
Please note: this excludes furniture, mirrors, framed artwork and lighting. Shipping for these items will be calculated at checkout.
Click & Collect:
We offer free local pick up from our Richmond store. Simply order online and select click & collect at checkout.
RETURNS & EXCHANGES
Change of Mind:
At Momu we want to make your shopping experience as easy as possible. That’s why we offer full refunds and exchanges within 7 days of your purchase.
Please note: sale items and items purchased during our sale period cannot be returned or exchanged.
Please email us at firstname.lastname@example.org to notify our team you wish to return/exchange. We will need to receive the item(s) back to us in the same condition it was delivered to you. Refunds and exchanges will be processed once our warehouse receives the returned goods.
Custom Ordered Pieces:
Unfortunately, non-stocked or custom ordered pieces cannot be refunded once they have been ordered with our supplier. This includes furniture, mirrors, framed artwork and lighting.
Faulty or Damaged Items:
Sometimes these things happen. If you have received a damaged or faulty item, please take a photo and email us at email@example.com as soon as you receive your order and we will get back to you asap!